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Guide · How it works

How Overtime works

A complete walkthrough of the platform, the agents, and how to get the most out of both.

You'll learn What Carrie does, every day
You'll learn How Olivia keeps you in the loop
You'll learn Reading your dashboard like a pro
12 min read · Updated 11 May 2026

02 · The overview 2 min read

What Overtime is, in plain English.

Overtime is AI-powered Google Ads management. It's a subscription product, not an agency retainer. You connect your Google Ads account, and two AI agents — Carrie and Olivia — run it for you.

We built it because we ran an ad agency for nine years before exiting. We know what good account management looks like, and we know which parts of it computers do better than humans: noticing things at 3am, reading every search term, never missing a budget cap. Carrie does those things. Olivia handles the conversations.

Two agents, one dashboard, your account. That's the whole product.

You
Client
You
Olivia
Account manager
Olivia
Jamie
LinkedIn
Jamie
Coming soon
Carrie
Google Ads
Carrie
Live
Marcus
Meta
Marcus
Coming soon
Tash
TikTok
Tash
Coming soon
LinkedIn
Google Ads
Meta
TikTok
03 · Getting connected ~ 60 seconds

Getting connected

Takes about 60 seconds. No credentials shared, no passwords stored.

Connection runs through Google's standard Manager Account (MCC) request. We send you a request from our manager account. You accept it inside your own Google Ads, and the connection's live. We never see your password, and you can revoke access at any time from your Google Ads settings.

If you're on the free audit plan, the connection starts read-only. When you subscribe, you flip it to full management with a single click. Currency auto-detects from your account; there's nothing to configure.

Step 1 We send the request
Step 2 You accept in Google Ads
Step 3 Carrie starts within the hour
04 · Meet Carrie The strategist

Carrie — the strategist.

She runs your account. Around the clock.

Carrie
Strategist

Carrie

Runs the account. Reviews structure, copy, bidding and search terms. Logs every change.

Olivia
Account manager

Olivia

Reads Carrie's notes, your data and the playbook. Answers your questions in plain English.

Carrie works in two modes. Deep cycles are the big strategic reviews — she sits with your account end-to-end. Maintenance cycles are the tactical housekeeping — quick checks every few hours, using a faster model that's optimised for routine work.

Deep cycle Scheduled

Strategic review

A full read of the account, end to end. Big shifts route to you for approval before executing.

Account structure & ad group hygiene
Ad copy assessment and rotation
Bidding strategy review
Big strategic changes flagged for approval
Maintenance On schedule

Tactical checks

Lightweight passes throughout the day. Cadence depends on your plan.

Search term housekeeping & negatives
Budget pacing checks
Anomaly detection
Bid adjustments within guardrails
A typical week in Carrie's calendar
Deep cycle Maintenance
Mon
Tue
Wed
Thu
Fri
Sat
Sun
06:00
09:00
14:00
20:00
Guardrails

What Carrie will never do.

Three hard rules that sit above every cycle. They aren't preferences — they're constraints baked into how Carrie operates.

01

Delete anything.

She can only pause. Always. Nothing she touches is destructive — every action is reversible, by design.

02

Change strategy without approval.

Big shifts — bidding strategy, structure, anything material — route to you first with the full reasoning attached.

03

Cross client lines.

She only sees your account. No cross-client data, no shared signals, no learning that leaks between accounts.

05 · Meet Olivia Your account manager

Olivia — your account manager.

Calm, considered, and always available.

Olivia is the client-facing agent. She reads Carrie's notes, your account data and the company's playbook documents, and answers your questions in plain English. She doesn't manage campaigns herself — that's Carrie's job — but she's the one you talk to.

The conversation below is real, lightly anonymised, from a recent client account. It's a good example of how Olivia thinks: she explains the data, points out trade-offs, and pushes back when something doesn't make sense.

Olivia
Olivia · Account manager
Online
Wed 06 May · 10:14
why is my CPC up this week?
Your average CPC is up about 12% week-over-week. Two things going on:
  1. Carrie shifted budget from your Brand campaign (low CPC) to Generic (higher CPC) on Tuesday. She flagged it in the changelog — the Generic campaign was converting at 4.2x ROAS and was budget-capped.
  2. There's been more competitor activity on your "enterprise software" keywords. Auction insights show two new competitors entering since Monday.
Net result is fewer cheap brand clicks and more competitive generic clicks. Your overall conversion rate is actually up 8% this week, and CPA is down £3.40 — so the higher CPC is producing better outcomes. Want me to pull the full breakdown?
yes, and can carrie pause that brand campaign actually? we don't really need it
Brand isn't wasted spend, even though it looks like it. It's defensive bidding — we're paying to be the first result when someone googles you by name so competitors can't bid on your name and skim your warm traffic. At 14x ROAS on £4,200/month in captured revenue, it's the cheapest insurance on the account. But you're right that the split is off. Most of that brand traffic would have found you anyway — Generic is where the new customers live, people who don't know you yet. I'd suggest we keep a floor of £15/day on brand to hold the defence, and shift the rest to Generic to push reach. That's a budget change so it'll route to Carrie and then to you for approval. Sound right?
yes do that
Done — flagged for approval. You'll see it in your inbox shortly with the reasoning attached.
Olivia is typing-aware — she'll respond in seconds, in working hours or out

Conversations look like this. No jargon. No upselling. Just useful answers.

06 · Your dashboard 5 areas

Your dashboard.

Everything that matters, in one place.

The dashboard is where you see what Carrie's done, how the account's performing, and where you can ask Olivia anything. It's organised into five areas. You'll spend most of your time in the first one.

6.1 · Overview

Headline numbers and what Carrie's been doing.

The overview shows your spend, CPA, CTR and conversions with period-over-period changes, plus a summary card for Carrie's recent impact. Open it once a day; it tells you whether to dig deeper.

6.2 · Performance

The full breakdown.

Toggle date ranges, compare against the previous period, and drill into specific campaigns. The chart overlays current spend against the previous window so trends jump out without you reading numbers.

6.3 · Search terms

What people actually typed.

Search terms shows the real-world queries that triggered your ads. Spot anything wasteful and flag it to Olivia — she briefs Carrie to add it as a negative keyword on the next cycle.

6.4 · Activity

The full audit trail.

Every change Carrie makes, with the reasoning. Nothing happens silently. If anything ever looks wrong, click through to the note and read why — or ask Olivia to summarise.

6.5 · Olivia

Always one click away.

Olivia opens as a side panel on any page in the dashboard, so you can ask about whatever you're looking at. She's also reachable by email and a phone line if you want voice.

07 · Agent notes Every decision, explained

Reading Carrie's notes.

Every decision, explained.

Carrie logs reasoning for every action. Not just what she did, but why — what data she looked at, how confident she was, and whether it was the kind of thing she could execute on her own or needed to flag for you. You can read these notes in the activity feed, or ask Olivia to summarise the week.

Most of Carrie's actions are low-risk and execute automatically — paused keywords, negatives added, small bid tweaks within guardrails. High-impact decisions like changing a bidding strategy or shifting budget get flagged for internal review whilst in beta.

08 · What's next The roadmap

What's next.

The roadmap, in order of arrival.

Carrie is the first agent. More are coming — one per channel, same architecture, same dashboard, with Olivia translating across all of them. We're shipping channels in the order our customers ask for them, not the order that's easiest to build.

G
Live now
CarrieGoogle Ads
Google Ads
M
Q3 2026
MarcusMeta
Meta — Facebook & Instagram
L
Q2 2026
JamieLinkedIn
LinkedIn
T
Q2 2026
TashTikTok
TikTok
Coming soon · Q4 2026

Your AI CMO.

The strategic layer above every channel. Reads what's working across Google, Meta, LinkedIn and TikTok and reallocates budget where it'll do the most.

Join the waitlist →
Try it

Try it on your own account.

Free trial. No card. Five minutes. See what Carrie finds.

Start your free trial →

Or read about how we built this on the Insights blog →